Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer free shipping and assembly in the UAE for all orders above AED 440. Please visit our SHIPPING page for more info.

Which payment methods are accepted in the Online Shop?

You can pay securely using your Credit or Debit card through PayTabs Secure Servers. You can also pay by bank transfer and using PayPal.

How long will delivery take?

We have items in stock for delivery within 48 hours in Dubai. However, we have a huge selection of cribs and furniture that can be ordered and will be delivered within 3 weeks if we have stock at our factory in Spain, and 8 weeks if they need to be manufactured. Most products will display the delivery time on the product page.

How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. We will then contact you regarding delivery and assembly.

Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when placing your order and a printed invoice at delivery.

Send us an email

We love to hear from you. Please let us know using the form below if you have any questions or require assistance placing your order. Thanks.

Alondra.ae

Email:
hola@alondra.ae

Dubai Silicon Oasis
G035 TechnoHUB, Dubai Silicon Oasis, Dubai

Billing Address: PO Box 215674, Dubai (Postal/Billing)
United Arab Emirates